Phoenix Pacific

Tips in choosing a quality fire alarm service provider

Choosing a fire alarm maintenance and repair company is no easy task.  Like finding a new employee, you want someone that you work well with, has a sufficient amount of experience, you trust, and think will have a long future with you.  Breaking it down can help to assess the various maintenance companies and what to consider.  Here are some tips when selecting your next fire alarm repair partner.

1. The Essentials

The essential qualifications you should ask for include licensing, insurance, and pricing.  In Hawaii, as most other states, fire alarm repairs require a contractor’s license so make sure to ask for their license number and check their status with the licensing board.  Also, make sure they have sufficient insurance requirements to satisfy any unforeseen circumstances.  Most companies are happy to provide proof of insurance when asked.  Consult your insurance provider for proper coverage.  Lastly, make sure their pricing is consistent with the industry.  An hourly rate is a great indicator of how one company stacks up against another.

2. The Separators

Apart from the essentials you should consider Experience, Credentials, and Community involvement.  With relevant experience you are looking for a company that has worked on buildings and fire alarm systems that are like your facility.  For example, if you are a government building you want a provider that is accustomed to working under government contracts.

Today most qualified technicians carry a NICET (National Institute for Certification in Engineering Technologies) certificate and quality companies support their technicians in attaining the four levels of certification.  This certificate means they have passed a rigorous program showing they have a minimum level of knowledge and experience in their field.

Additionally, a company that is an authorized dealer of the fire alarm brand you have in your building means that the company has stocked parts and several technicians factory trained and certified.  This speaks to their ability to quickly troubleshoot and repair your system when problems come up.  Ask the company how many technicians that have too.  The more factory certified technicians they have, the better they will be able to respond quickly when you need them.  One more place to check is on the Better Business Bureau (BBB).  A BBB rating is a convenient way to get an independent reference.

Lastly, any quality fire alarm service provider is active within their community.  Ask if they are part of your local Chamber of Commerce, contractor’s association, or other industry group.  This speaks to work quality and reputation.

3. The Soft Skills

Can you work with them?  Can you communicate clearly and easily with them?  Are they easy to work with?  Ultimately, it comes down to trust.  Like hiring a new maintenance employee, if you can trust them to perform or maybe even excel at the tasks at hand then you are on the right track.

If you’re looking for a dependable commercial fire protection company, contact Phoenix Pacific. Their staff is backed by over 45 years of experience, allowing them to tailor solutions to your exact needs. Technicians are fully licensed, insured, and NICET certified. Visit their website to learn more about their fire services. Customers in Hawaii, Guam, and other outlying U.S. territories of the Pacific Region can also call (808) 682-1000 to discuss their needs with a staff member.